This was my first time buying a gun safe so I was a little nervous about buying it online. I had some questions about certain features of a Sturdy safe and Alyssa was very friendly and knowledgeable and answered all my questions and even provided recommendations for my situation. Because my house is located on a dead-end road and a standard size semi is not able to turn around, she recommended a specific carrier and even proactively reached out to them to ensure that they can deliver with a shorter trailer. Instead of taking 9 weeks to make the safe, it took Sturdy only 4 weeks and the delivery all the way from California was super fast. The quality of the safe is amazing! You can see it, you can feel it and you can even hear it. If you're still on the fence whether to get Sturdy or some other brand, go with Sturdy and you won't regret it. Great customer service, great company, great safe made in the USA, by Americans!