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FREQUENTLY ASKED QUESTIONS:

SHIPPING

How long till I receive my safe after ordering? Is it really going to be 6 weeks before you ship my safe?

What am I to expect, or not expect, for the delivery?

What happens if there is freight damage?

How will the safe be packaged in for shipping?

What happens if I change the delivery address after the safe ships?

UNLOADING AND MOVING

How do I load the safe on and off a pickup truck?

How do I move a 400-700 pound safe?

How do I move a 701-2000 pound safe?

Should I be worried about cracking my tile while moving the safe over it?

How do I remove the safe door?

Can you recommend any movers and installers?

How do I move a safe up or down, a large stair case?

How do I move a safe up or down a short stair case?

BOLTING DOWN

How should I bolt down a safe to a wood floor?

How should I bolt down a safe to a concrete/cement floor?

OPENING THE SAFE

How do I dial in, as well as, change the S&G SPIN DIAL combination?

How do I dial in, as well as, change the combination of a D-Drive S&G ELECTRONIC dial?

How do I dial in, as well as, change the ELECTRONIC SECURAM dial?

I dialed in right, I have the right combination, but it still wont open!? For S&G SPIN DIAL.

CANCELING OR CHANGING ORDERS

What if I want to change an order within 24hrs?

What if I want to change an order made over 24hrs, and before you ship out?

What are the upgrades are non refundable if they were already started?

What if I want to cancel or change an order after the safe has been shipped out?

Payments

Do you offer financing?

What forms of payment do you accept?

MAINTENANCE

Do I maintenance the safe?