Frequently Asked Questions For Sturdy Gun Safe
How should I bolt down a safe to a concrete/cement floor?
How should I bolt down a safe to a wood floor?
Why just two or three bolt down holes?
Canceling And Changing Orders
What if I want to change an order within 24hrs?
What if I want to change an order 24hrs later?
What if I cancel an order before you ship out the safe?
What if I want to cancel or downgrade an order you have been storing over two months?
What are the upgrades I will not be refunded for?
General Safe Information
Why should I go with Sturdy Safe?
Where can I see the safe in person? Do you have any dealers?
To help keep prices down, we do not have dealer/middlemen to sell our safes. We sell direct to the public, so the only way to see our safes is after it arrives. Everything about our safes are listed online, so if you would like more clarification on anything, let us know. The reason we have such good reviews, is because customers get exactly what they think they are getting, or better. We can send videos or pictures too. If you want a quote for a lower price than online, on a safe, let me know the sizes and options you want.
Have one of your safes been successfully broken into? How?
Is your safe water proof or water resistant?
Waterproof means it will go through a flood up to certain depth of water, for a certain amount of time. Be leery of companies making these claims on ads, and when asked about it, they give a answer of "It's waterproof because the fire seal is expands due to the heat. In addition, the safe is so hot, the water from the firemen's hose turns the water into steam, so no water gets in" because most safes have this covered. One safe on the market claims it will go through a flood of water, which is one of the cheapest types of safes around, and the waterproof rating is not impressive. The only way to help our safes, or other safes, when it comes to a flood of water, is to put it on a pedestal.
Why shouldn't I get my safe fire lined?
What is the fire rating without fire protection?
We actually had one of our non fire lined safes successfully go through a partial burn down and the safe was in the worst part of the fire. They had a response time of 13 minutes. It still wouldn't perform as good as our insulated safe, but it goes to show you the larger the safe and thicker the steel, the longer it takes to heat up and the better it performs. If you need some form of fire protection but you don't want to get the safe insulated, you can make your own fire box lined with ceramic wool, or buy a UL rated fire box, to stick inside the safe.
Do you sell the fire liner separately, as a kit?
Sorry, we no longer sell the fire liner kits.
Which package should I get? What are the benefits of adding more steel?
With the right tools and the right amount of time, even for a $15000 safe, you would eventually be able to breach it. It's never usually in question what can keep them out for good as opposed to how much break in time your purchasing for a safe. Generally, the thicker the steel you have, the more security you have (and time you are buying). To figure out how much time you need to buy yourself, there are a lot of deciding factors such as if you have high power tools capable of breaching steel this thick, an alarm system, what your response time is to local departments, how often you are home, what kind of tools are in the home, and how nosy your neighbors are. If the safe is located in a high burn area (where if sparks were to be flying from a grinder and a torch) would it set the house on fire? If so, a burglar would not be interested in torching the safe
What does your warranty cover? Why is it better?
What kind of paint do you use?
It's a water born, semi gloss enamel that is sprayed on. It's very durable and easy to touch up.
Do you have door organizers?
How and what do I use to oil the deadbolts/hinges?
When oiling the deadbolts and hinges of your safe, it is important to use a teflon-coated oil. The brand that we recommend using is here, on our After Market Safe Accessories page. Remember to not ever use products like "DW-40", to avoid causing damage to the safe. Also, do not add any oils to the dial or locking system of the safe.
Do I maintenance the safe?
Opening The Safe
How do I dial in, as well as, change the ELECTRONIC SECURAM dial?
How do I dial in, as well as, change the S&G SPIN DIAL combination?
How do I dial in, as well as, change the combination of a D-Drive S&G ELECTRONIC dial?
I dialed in right, I have the right combination, but it still wont open!? For S&G SPIN DIAL AND SECURAM
Do you offer a redundant dial? Does one lock open the other in your twin lock system?
In our past, we have tried all redundant locks available by different manufacturers. We stop selling them since they didn't meet our standards in longevity. What was happening is the customer would spend $350 on the lock itself, only to have the electronic part fail sooner than later. Sure you can still get in with the spin dial part, but it's much more of a hassle to use. To replace it, customers were looking at another $350, and they were still getting a electronic with a poor lifespan. Our alternative is an electronic lock by Sargent and Greenleaf called the D Drive. It has fewer moving parts in it, and boosts a longer lifespan.
What forms of payment do you accept?
Do you offer financing?
Payment options? Do you have any discounts?
Visa, Mastercard, Discover, checks, money orders, and cash are accepted. There is a 1.5% discount for cash, check and or money order.
How does payment/down payment work?
We need a down or full payment to get the order started. The full payment would be required before the safe leaves here, and we can keep the safe here up to 6 months.