Sturdy Gun Safe Lifetime Warranty
STURDY GUN SAFE STANDARD LIFETIME WARRANTY
STURDY GUN SAFE EXTRA LIFETIME WARRANTY- $150
We strive to be the most honest gun safe manufacturer in the industry. Unlike our competitors, we tell EVERYTHING about our warranty right here, not after you buy the safe or after you request to see the warranty.
What's Covered On The Standard Warranty? - Sturdy Gun Safe warrants each new safe or vault door to be free from defects in all its mechanical parts for the lifetime of theoriginal owner. This warranty also applies to damage incurred due to fire (fire lined safes only) and burglary. Contents of the safe are not included. Sturdy Gun Safe shall, at its sole and absolute option, either repair or replace the safe with the same or equivalent model free of charge. It's up to Sturdy Gun Safe's discretion to use this warranty more than once per safe. Freight and Locksmith entries are free of charge if it's damaged due to fire (fire lined safes only) or if it has defects in its mechanical parts.
What's Covered On The $150 Extra Warranty, That The Standard Warranty Doesn't Cover? - The only difference is when it comes to a burglary attack. We will cover shipping costs and a locksmith entry, if needed.
What Is Not Covered - This warranty doesn't cover acts of God, misuse, or abuse.
Paint Jobs - If the safe is repaired by us, we can repaint it for you. If it's not repaired by us, we cannot repaint it. However, we will send you enough touch up paint to paint it yourself if desired.
If You Purchased The Hardplate Upgrade Option - Locksmith entries are voided in the warranty. However, everything else is still covered. The reason is because this Hardplate Upgrade is designed to keep out locksmiths, so you can imagine the bill they would leave attempting to break into that safe.
If You Purchased An Electronic Lock -These are warranted for two years including locksmith entries. After this two year warranty, locksmith entries are no longer covered. We will not cover the locksmith entry if you are at fault for damaging it (this falls under misuse). The part will be examined by the lock’s manufacturer to determine what the malfunction is and how it occurred.
If You Failed Changing The Combination - We give you as much advise as possible to prevent this from happening. However, if you end up needing a locksmith after failing to change the combination, you will need to cover the charges. If you claim that it is a lock malfunction, as opposed to a failure to change the combination correctly, and you request warranty work to be made to the safe, we will keep the safe and refund you everything but shipping costs.
What We Mean By Defects Of It's Mechanical Parts - Anything mechanical that is fixed or moving is covered; such as the squareness of the safe body, the hinges, mechanical spin dials, the linkage parts, all connectors, the handle, the handle shaft, all bushings therein, and loose screws.
Our Definition Of Acts of God, Misuse or Abuse - We will not repair damage due to (for example); dropping the safe from an excessive height, using it like a wrecking ball, obstructing or altering the moving parts of the linkage, combination box or dial, doing your own torture tests, flood damage, earthquakes, tornadoes, etc... however, it's up to our discretion to fix it anyway, considering you pay shipping charges.
To Obtain Warranty Service, The Purchaser Must - 1) Supply a letter from their home owner’s insurance company denying payment/coverage of the safe and the letter must reference burglary or fire. 2) Have prior authorization to return the defective safe (empty of contents). 3) Have proof of purchase (if we don't already have you in our system). 4) Supply photographs of the damage prior to shipping. 5) Be within 30 days ofthe incident (it's up to our discretion to extend the 30 day period given). 6) Have the safeready to be picked up on a pallet, banded down and at a location the freight company can access. This warranty does not cover any cost to remove or install the current or replacement safe.
Buyers Responsibility - Don't forget the combo number. Never force or strike the dial. Lock the dial before moving the safe. To prevent injury to hands and fingers, use caution when closing the door. Do not open the safe while it's upside down or on its back. Keep children at a safe distance while shutting the safe. Properly bolt it down. In non fire lined safes do not stack items in the door shelves that block the swing of the deadbolts. Oil the deadbolts with Tri-Flow or gun oil. DO NOT use WD-40.
WHAT TO LOOK OUT FOR IN OTHER MANUFACTURERS WARRANTIES
Doing the following will NOT void our warranty, like it would with most other manufacturers: Changing the combination, cosmetic alterations made to the safe, over torquing the handle, not keeping it properly maintained by a professional, slamming the door, slamming the door with the bolt work in the locked position, stacking contents of the safe so that the door must be forced shut, and accidentally clamping down on something while shutting door which results in jamming the deadbolts.
Important Things To Look Out For: Some manufacturers have different warranties for their different model safes. It's important to ask for the exact warranty for the safe you are getting. Some manufacturers claim to have a lifetime warranty, yet the most important parts like the linkage and locks are only warranted for one year.